Privacy Policy

We use the information you provide to respond to enquiries, process and manage bookings, send confirmations, coordinate payments, support your stay, improve our services, and comply with legal or regulatory obligations.

Where you contact us through forms on this website, your message and contact details may be transmitted to our operational systems or email partners so that our team can respond.

This website uses cookies and similar technologies to support site functionality and, where consent is given, measure performance and visitor behaviour.

Our cookie banner allows you to accept or reject analytics and advertising-related storage. If you reject those cookies, non-essential analytics should remain disabled unless you later choose otherwise through your browser or device settings.

Analytics and advertising technologies may be provided by services such as Google Analytics or Google Tag Manager when they are configured on the site.

When you proceed to payment, some payment steps may be handled by third-party payment partners. Those providers process payment information under their own terms and privacy notices.

We may also share relevant personal data with trusted providers that help us host the site, send emails, protect forms from abuse, process bookings, support lodge operations, or comply with legal obligations.

We do not sell your personal information to unrelated third parties.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including managing reservations, maintaining business records, resolving disputes, and meeting legal, tax, or accounting requirements.

We take reasonable administrative, technical, and organisational steps to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or object to certain processing activities.

You may also choose not to provide optional information, although this may limit our ability to assist with a booking or special request.

Our website is intended for adults making travel plans. If information about a child is provided as part of a family booking, we will use it only as needed to support that reservation and related guest services.

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or website technologies. The updated version will be posted on this page with a revised effective date.