Pricing and Refund Policy

A reservation is only confirmed after we accept your booking request and send a written confirmation by email or another agreed channel.

We may require a deposit or full prepayment depending on travel dates, package type, lead time, or availability. If a payment deadline is missed, we may release the booking without liability.

Your card issuer, bank, or payment provider may apply foreign exchange charges, transfer fees, or other transaction costs that are outside our control.

All change or cancellation requests should be sent to us in writing as early as possible so we can review the booking and available options.

If your confirmation, rate plan, or package includes a specific cancellation rule, that booking-specific rule takes priority over the standard policy below.

Unless a different booking-specific policy applies, our standard direct-booking refund terms are as follows:

• 30 days or more before check-in: full refund of payments received, less non-recoverable bank or processing charges.
• 15 to 29 days before check-in: 50% refund of payments received, less non-recoverable bank or processing charges.
• 14 days or fewer before check-in: non-refundable.
• No-shows, unused nights, or early departures are non-refundable.

Where applicable, third-party services already purchased for your booking may be non-refundable even if the lodge portion of the reservation can still be adjusted or cancelled.

• Park, conservation, or government fees that have already been remitted.
• Flights, transfers, third-party excursions, and travel insurance.
• Bank, card, foreign exchange, and payment processing charges.

If we are unable to provide your confirmed stay due to operational reasons, safety concerns, or events beyond our reasonable control, we may offer revised dates, an alternative experience of comparable value where feasible, or a refund of the amounts paid directly to us for the affected booking.

We are not responsible for indirect costs such as flights, visas, travel insurance, or other third-party arrangements unless required by law.

Approved refunds are usually issued back to the original payment method. Processing times vary by bank and payment provider, but most refunds are completed within 7 to 14 business days after approval.

If the original payment method is no longer available, contact us and we will advise what supporting information is needed to review an alternative refund method.